GlowCharm Return Policy

1. Damages and Issues

At GlowCharm, we take great care to ensure that our products are of the highest quality and that they reach you in perfect condition. However, if you receive a damaged or defective item, please contact us immediately so we can resolve the issue for you.

Steps to Report Damages or Issues:

1. Contact us at glowchaarm@gmail.com within 7 days of receiving the item.
2. Provide your order number and a description of the damage or issue.
3. Attach photos of the damaged or defective item.

We will respond promptly and work with you to arrange a replacement or a refund.

2. Exceptions and Non-Returnable Items

Some items are not eligible for returns due to their nature. These include:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized items
• Digital downloads
• Gift cards
• Items on sale or clearance

3. Return Limitations

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

4. Exchanges and Refunds

Exchanges: If you need to exchange an item for a different size, color, or model, please contact us at glowchaarm@gmail.com. We will guide you through the exchange process and ensure you receive the correct item.

Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.

Steps to Request an Exchange or Refund:

1. Contact us at glowchaarm@gmail.com within 30 days of receiving the item.
2. Provide your order number and the reason for the exchange or return.
3. If applicable, send the item back to the address provided by our customer service team.

5. Contact Information

If you have any questions or need assistance with your return, exchange, or refund, you can contact us at:

• Email: glowchaarm@gmail.com
• Phone: +1-651-348-0426

We are here to help and ensure you have a positive shopping experience with GlowCharm.